Sometimes news about strikes and travel disruption can get a bit old when you work in a hotel. Lately in Greece they happen often. Do you become a bit nonchalant about it all? Should you?

Certainly not!

People who have booked a few days off are not looking forward to being stuck in an airport waiting for a flight home.

This is were your responsiveness as a hotelier and your good policy will have an opportunity to shine through. Assess the challenges that your clients face, analyse your business model and design a realistic policy that will keep your guests happy. This is especially important when a country is so much in the news for all the wrong reasons – like Greece is this summer. (more…)

Aegean Sky, a hotel that prides itself in high quality personal service in Crete, took first place in the Travel Republic favourite hotel list for 2010 based on guest reviews.

This excellent result rewards Aegean Sky for a long standing belief in meaningful relationships with guests and constant improvement based on face to face and online reviews.

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Here are two separate e-cards for the festive season which we handled for two separate clients.

Shall we play spot the difference? (more…)

Working with a close relation is usually not advisable. We know. However in this case we are dealing with one big, all round amazing exception.

Meet Despoina a.k.a. Mama Despoina, our Sofia‘s mother and all around creator extraordinaire. (more…)

This is so touching, it just begged to be shared.

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It feels like ages since I last updated but I hope you will forgive me. Work has been a bit overwhelming lately.

End of the summer season is a busy time for us. Final policy and performance reports are prepared for our clients in the hospitality sector. Seasonal hotels need this reporting system in order to analyse and balance the season’s performance. It’s a great time for us as well as we get to show in one concise document our activities. From these reports we are able to sit down and discuss the next steps and preparation work that we will need to do with the hotel for the next year. And the next year starts now!

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You remember our clients, newly elected Cllrs Saima Mahmud, Mark Rusling and Ahsan Khan at Hoe Street ward in Waltham Forest, London (we blogged about it).

We had been discussing their website header pic for some time and one of their constituents obliged them with taking a marvellous picture the other day. (more…)

So I’m having a catch up with a client today and we eventually come to the newsletter issue. They have progressed from the initial work we did for them and it’s time to keep in touch with their audience.

Normally I don’t support newsletters. However, each company is different and – crucially – the audience has different needs. So we analysed things a bit, I asked questions that needed to be asked and we decided on some next steps.

Newsletters are a tricky thing. I find that it pays to first think about what you want to achieve with them. Our client has genuine content and genuine updates that need to be sent out, which is why we think the newsletter is a good idea. (more…)

When you are involved in local politics, what is the balance you should be aiming for when communicating?

This is a discussion we have again and again with candidates and Councillors in Local Authorities.

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Sometimes you have to explain what you do. In simple terms.

I certainly dislike lengthy presentations and documents and frequently wish that people would just get on with it.

When I started putting together this presentation about how we work with hotels I had a chat with my colleague Manolis about this idea I had to just put things in simple terms. However, there is always the challenge of the prospective client who knows what he/she wants and really wants a bit more detail. (more…)