One more year, another success for a Greek hotel that prides itself in high quality personal service.
And there is a good reason for this.
Panos – the Aegean Sky owner – and the Aegean Sky team understand exactly their guests’ needs and the changing face of tourism. We have been working with them for over three years now, edging close to four, and from the word go they have understood the significance of listening to your guests and learning from them every single day.
Boy, time sure does fly when you are having fun! I don’t know where the time went but November is fast approaching and we have been getting ready for World Travel Market 2011 in London. It is after all THE place to be.
Manolis will be doing the rounds as ever, with a huge backpack and his vast repository of knowledge.
This year it’s all about the meetups and boy do we have a busy schedule! We ‘d love to meet up with everyone if at all possible so please drop me a line and I’ll arrange an appointment or quick coffee. We are taking some meetings in central London too but it’s best if we catch up on the exhibition floor really.
We will also be going to the Travel Blog Camp once again. It was just such a great experience last year, we loved meeting all the bloggers and taking part in the lively debate. We are expecting great things again this year.
Sometimes news about strikes and travel disruption can get a bit old when you work in a hotel. Lately in Greece they happen often. Do you become a bit nonchalant about it all? Should you?
Certainly not!
People who have booked a few days off are not looking forward to being stuck in an airport waiting for a flight home.
This is were your responsiveness as a hotelier and your good policy will have an opportunity to shine through. Assess the challenges that your clients face, analyse your business model and design a realistic policy that will keep your guests happy. This is especially important when a country is so much in the news for all the wrong reasons – like Greece is this summer. (more…)
A wide consultation website is up, called the Red Tape Challenge.
Every few weeks they are publishing the regulations affecting one specific sector or industry. At the same time they are publishing the general regulations that cut across all sectors such as equality and employment.
I receive newsletters from my favorite retail outlets each and every single day with some clever little pun and some not-really-relevant-but-close products. Little pillows, the Union Jack on absolutely everything and crazy ideas about parties and events.
This Sunday some great ladies, our selves with Sofia AND our client (and Sofia’s mum) Mama Despoina hit the news stands with an article by Ms. Elli Ismailidou on female entrepreneurship online – you can find the article here in Greek.
Any sector will have some issues close to its heart and will feel robbed of attention when the state doesn’t seem to listen. Everything cannot be perfect all of the time, that’s true.
Working a lot with hotels we are always a bit surprised by the sharp differences in how hoteliers and their trade associations put their case forward in different countries.
This excellent result rewards Aegean Sky for a long standing belief in meaningful relationships with guests and constant improvement based on face to face and online reviews.
Here’s a nice little video by Farelogix which explains that whole story pretty well and in simple terms.
The creator obviously has a vested interest in the market so keep an open mind.
I will refrain from commenting on the story for now. Suffice it to say we have been going round and round discussing this for quite some time to no avail.
